Client:

TOUCH Community Services

As a legacy institution, TOUCH’s brand story is constantly evolving. This brand refresh is an opportunity to stand out without relying on standard emotional triggers, using fresh messaging to position TOUCH as a progressive community movement.

Progressive brand voice

Blended TOUCH’s legacy with a fresh, action-driven voice

Visual refresh

Refreshed with bold &
dynamic visuals

Expanded reach

Social extensions drove increase in engagement rates
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Challenge:

Staying Relevant to existing and new audiences

Established NGOs need to evolve meaningfully without
losing what makes them trusted.

Solution:

A Human-First Approach

Every creative choice was driven by our goal to make the brand feel progressive,
authentic, and action-driven.

1

Creative Reframing

Shifted from charity to community movement—framing TOUCH as a catalyst for potential, not just a provider of aid.

2

Real People, Real Stories

Creative was driven by real staff, volunteers, and beneficiaries, grounding the
campaign in real stories.

3

Extended Socials

Extended the campaign with social-first content to engage new audiences.

1

2

3

Creative Reframing

Real People, Real Stories

Extended Socials

Shifted from charity to community movement—framing TOUCH as a catalyst for potential, not just a provider of aid.
Creative was driven by real staff, volunteers, and beneficiaries, grounding the
campaign in real stories.
Extended the campaign with social-first content to engage new audiences.

TGP asked insightful questions and presented a proposal which was highly innovative and met our needs.

Samantha Wong

Head, Strategic Communications

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